At DolceSabia, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward refund and returns policy.

Returns

  1. Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  2. Initiating a Return: Please contact us at [insert contact information] within [number of days] days of receiving your order to initiate a return. Include your order number, reason for the return, and any relevant details.
  3. Return Shipping: Customers are responsible for the cost of return shipping, except in cases where the return is due to a mistake on our part or a defective product.

Refunds

  1. Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within [number of days] days.
  2. Partial Refunds: Partial refunds may be issued for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

Damaged or Defective Items

In the rare event that your order arrives damaged or defective, please contact us immediately at [insert contact information] with photos of the damaged or defective item. We will arrange for a replacement or refund as appropriate.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at hello@dolcesabia.com for questions related to refunds and returns.